Manufacturer’s warranty

A COMPREHENSIVE WARRANTY DESIGNED FOR PROFESSIONAL USE

  • 3 YEARS OF STANDARD COVERAGE

    All our monitors come with a 36-month warranty covering hardware defects, display issues, internal electronics, and included accessories.

  • FAST REPLACEMENT OR REPAIR

    In case of failure, Japannext is committed to offering a quick solution: repair in an authorized service center or product replacement depending on the situation.
    Our goal: minimize downtime and ensure business continuity

  • STRICT QUALITY CONTROL AND COMPLIANCE

    Our screens are subject to rigorous quality standards inspired by industry best practices. This ensures high reliability across our entire range, including office monitors, gaming models and ultra-wide professional displays.

A SIMPLE AND RESPONSIVE PROFESSIONAL AFTER-SALES SERVICE

  • DEDICATED B2B SUPPORT

    Our technical team assists professional partners to quickly identify issues and provide the appropriate solution.

  • SIMPLIFIED RMA PROCESS

    Service requests can be initiated in minutes via our support portal or through your sales contact. Cases are tracked and processed with priority for professional accounts.

  • OPTIMIZED LOGISTICS MANAGEMENT

    Depending on the product type and location, we organize pickup, processing and return of the equipment as quickly as possible.

Optional service extensions (on request)

Warranty extension beyond 3 years

Advanced replacement (Express Exchange)

On-site interventions (for certain volumes/projects)

Custom warranty solutions for large-scale deployments

Why is this warranty an asset for your teams and customers?

Reduced costs related to failures

Secured long-term projects

Proven reliability on large volumes

Professional support with controlled lead times

Added value to your offer if you resell our products

FAQ – Japannext 3-Year Warranty

1. Which products are covered?

All Japannext monitors sold on the professional market (office, gaming, ultrawide, 4K, etc.) are covered by a 3-year manufacturer’s warranty.
2. What does the warranty cover?

It covers:

  • Hardware and electronic defects
  • Display issues (dead pixels according to our policy, backlight, panel)
  • Included accessories (cables, power supply)
3. How does support work in case of failure?
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4. Are shipping costs covered?

Depending on the case, Japannext may cover pickup or return shipping in accordance with B2B warranty conditions.
5. What are the processing times?

Generally:

  • Diagnosis validation: 24–72 h
  • Repair or replacement: a few days depending on parts availability

Times may vary depending on workload.
6. Dead pixel policy?

Japannext follows industry standards (ISO 9241-307).
If the anomaly exceeds the permitted threshold, the product is eligible for exchange.
7. What if the monitor arrives damaged?

You must:

  • Note a reservation with the carrier
  • Contact our support within 48h with photos. We will arrange replacement or handling.
8. Can the warranty be extended?

Yes — warranty extensions and premium services are available depending on project and volume (quote required).
9. Is the warranty valid if the product is resold to an end user?

Yes. The warranty is linked to the product, not the buyer.
10. Are accidental damages covered?

No. The warranty does not cover:

  • Impacts
  • Drops
  • Liquid damage
  • Incorrect handling

Specific options may be studied for large accounts.
11. Required documents for support request
  • Proof of purchase
  • Serial number
  • Problem description
  • Photos/videos if needed
12. Where is the serial number located?

It is located on the back of the monitor, on the identification label, or accessible via the OSD menu depending on the model.
13. Do your services include on-site installation?

Yes, but only under specific agreements or for large volumes. These services may include on-site installation, deployment or replacement.
14. Average lifespan of your monitors?

Although the warranty is 3 years, our screens are designed to last over 30,000 hours depending on usage.
15. How to contact support?

You can contact us via :

  • support@japannext.com
  • Your sales account manager.